Return & Refund Policy

Overview

At Minati Essentials, we are committed to providing our customers with high-quality perfumes and a delightful shopping experience. If for any reason you are not completely satisfied with your purchase, our Replacement & Refund Policy outlines the process for resolving your concerns.

Replacement Policy

We offer replacements under the following conditions:

  1. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 14 days of delivery. We will arrange for a replacement at no additional cost to you.
  2. Incorrect Items: If you receive an incorrect item, please notify us within 14 days of delivery. We will replace the incorrect item with the correct one promptly.
  3. Missing Items: If your order is missing an item, please contact us within 14 days of delivery. We will ensure the missing item is sent to you as soon as possible.

How to Request a Replacement

To request a replacement, please follow these steps:

  1. Email us at minatiessentials@gmail.com with your order number, a description of the issue, and photos of the damaged or incorrect items if applicable.
  2. Our customer service team will review your request and provide further instructions.
  3. Once approved, we will process the replacement and notify you of the expected delivery date.

Refund Policy

We offer refunds under the following conditions:

  1. Unsatisfactory Products: If you are not satisfied with your purchase, you may request a refund within 7 working days of delivery. The product must be unused and in its original packaging.
  2. Non-Delivery: If your order does not arrive within 30 days of the estimated delivery date, you are eligible for a full refund.

How to Request a Refund

To request a refund, please follow these steps:

  1. Email us at minatiessentials@gmail.com with your order number and a description of your issue.
  2. Our customer service team will review your request and provide further instructions.
  3. If approved, refunds will be processed within 7-10 business days, and the amount will be credited back to your original payment method.

General Terms

  • Return Shipping: For replacements due to damaged, defective, or incorrect items, we will cover the return shipping costs. For refunds due to unsatisfactory products, the customer is responsible for return shipping costs.
  • Processing Time: Replacement and refund requests are typically processed within 7-10 working days.
  • Exceptions: Items marked as final sale or clearance are not eligible for replacement or refund unless they are damaged or defective.

Contact Us

If you have any questions or need further assistance, please contact our customer service team at minatiessentials@gmail.com or call us at +91 95107 22475.

We appreciate your business and strive to provide the best service possible. Thank you for choosing Minati Essentials!

By implementing this policy, we aim to ensure a smooth and satisfactory experience for our valued customers.